One of the legendary errors you must have encountered or heard while flashing firmware files to Samsung Galaxy devices is the error: Firmware upgrade encountered an issue. Please select recovery mode in Kies and try again.
On newer devices, you will see a similar message; An error has occured while updating the device software. Use the emergency recovery function in the Smart Switch PC software.
This error is related to Samsung Galaxy devices on and it’s one that sends a chill fear into your hands.
Before we talk about how to fix the Firmware upgrade encountered an issue. Please select recovery mode in Kies and try again error, lets see what causes it, so you could avoid it while flashing your Samsung phone.
Solution: Firmware upgrade encountered an issue. Please select recovery mode in Kies and try again.
If you see this error message on your Samsung phone : (An error has occured while updating the device software. Use the emergency recovery function in the Smart Switch PC software), then, here are some of the main causes.
- Flashing an incompatible firmware
- Stopping the firmware upgrade while it hasn’t completedly successfully
- Flashing wrong files like boot, recovery, sboot etc
- Using software tools to reset FRP or other related locks on your Samsung phone
- Turning off your phone during a software upgrade process
- Running a software upgrade on a Samsung phone when the battery is very low or not good at all.
This error will prevent your device from booting but will always reboot you into download mode with the error on the screen.
The error An error has occured while updating the device software. Use the emergency recovery function in the Smart Switch PC software is always software related.
So, how do we fix it? To fix this error without reinstalling the stock firmware(this should be your last option), here are two tested and very handy ways to fix the legendary error on Samsung( An error has occured while updating the device software. Use the emergency recovery function in the Smart Switch PC software)
Method 1: Flash Stock Recovery back to your Samsung Device
Yea, flash the stock recovery to your Samsung device to fix the soft brick caused by the software upgrade.
If you got the error like in the image below, you don’t need to panic or start downloadimg large full firmwares or stock Samsung flashfiles, you just need the stock recovery of your device.
How do I get the stock recovery of my Samsung device?
Well, it’s simple.
Visit Google and search for the stock reco very file for your Samsung device. While downloading, make sure the recovery is in the recommended Odin flashable format like .tar, .md5 etc
Once you have the stock recovery of your device, you don’t need to enter download mode, just head over to this article on how to flash Samsung firmwares and use the AP button to load the recovery file for flashing.
You can also request for the stock recovery file for your Samsung device via the comments section and we would try to get it for you.
Let’s move to the last method.
Method 2: Use FRP Hijacker Software
FRP Hijacker is a very useful professional tool for servicing FRP related issues on Samsung Galaxy devices.
You caan us this softare to bypass FRP via download mode or ADB, create ADB enabled file from combination firmware and finally, Softbrick Fixer.
If you don’t want to lose important data or find upgrading firmware with Kies is too troublesome, you can try the this method to fix “firmware upgrade encountered issue” error without Kies or Odin.
To fix software upgrade has encountered and issue on Samsung device using FRP Hijacker, here’s what to do.
- Download FRP Hijacker by Hagard
- Install Samsung Android USB Drivers if you haven’t
- Extract the archived FRP Hijacker file and open the .exe file
- Connect your Samsung device while it’s on. No need to enter download mode
- Click on Scan to detect your connected Samsung Android device. If you have successfully installed the drivers, you should see Samsung Android USB Modem…. in the connected devices/port tab
- Click on Softbrick Fixer
- Finally, select Hijack It
Wait for the operation to complete and your device should reboot without the annoying software upgate error message.
Alternatively and if you can, flashing the stock firmware back to the device will still fix the error.
I hope this helps. Let me know what you think or other alternatives. Don’t forget to share the post, it doesn’t hurt.